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Online Community Vendor Spotlight: Higher Logic
This is the fourth in a series of six interviews of CEOs of online community platform providers to the association industry, in conjunction with a white paper we’re writing about them. The first three...
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Online Community Vendor Spotlight: SusQtech
This is the fifth in a series of six interviews of CEOs of online community platform providers to the association industry, in conjunction with a white paper we’re writing about them. The first four...
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Online Community Vendor Spotlight: NFi Studios
This is the final interview in a series of six interviews of CEOs of online community platform providers to the association industry, in conjunction with a white paper we’re writing about them. The...
View ArticleNeed inspiration for your moderation policy?
Here’s ours. Since we’re on the topic of policies. Would love to hear your feedback! ***************** SocialFish Moderation Policy The SocialFishing blog exists so SocialFish employees, contractors,...
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Policies, Policies Every Where
Here’s a guest post by our very own Team SocialFish risk manager, Leslie White. Follow her on Twitter at @ltwhite, and check out her brand new and totally awesome blog, Risky Chronicles....
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Two important SocialFish announcements!
Two important SocialFish announcements for ya: 1. Our brand-spanking new free SocialFish white paper on Social CRM for Associations is here! Download it today and let us know what you think. If you’d...
View ArticleWhite paper on Social CRM for associations
Who owns Social CRM? Making member management social takes teamwork. We’ve just published our latest white paper, Social CRM for Associations: What association executives should know about applying...
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When Satisfying Member or Customer Needs is not Enough: Connecting with the...
What does satisfying customer or member needs (and I use these terms interchangeably) really mean? Is it designing programs or services that your organization believes are relevant? Discounting fees...
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Is your social media going in the right direction?
Are you an association or nonprofit whose been doing social media work for a while? Do you need a “gut check” to make sure you’re on the right track? Do you need recommendations for growth or...
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True Customer Engagement: the Leap Beyond User Experience
In a recent post in the Demand Perspective blog, I wrote about Michael Schrage’s post in Harvard Business Review Blogs called Don’t Confuse Engagement with User Experience. To make the case for the...
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[NEW ICF WHITE PAPER] The Three “E’s” of Healthcare Consumerism
Download this ICF white paper to learn how successful healthcare companies are adopting new approaches to consumer interaction. Discover how three elements—Empathy, Engagement, and Empowerment—are...
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[NEW ICF Whitepaper] Are You Game? The Future of Consumer Engagement in...
Download this new ICF International whitepaper—and put your gamification knowledge to the test. Examine examples of healthcare gaming, explore key market drivers, and predict gaming trends in...
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The State of Community Management 2014
You know, it, it’s that time again! From the Community Roundtable comes the awesomest comprehensive report on communities. Here’s Rachel Happe with a quick intro for you: This year’s State of...
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Boost Your Innovation Efforts with Lean Startup
Guest post by Guillermo Ortiz de Zarate, Director of Information Systems, National Council of Architectural Registration Boards (NCARB) and Elizabeth Weaver Engel, CAE, CEO & Chief Strategist,...
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The Association Role in the New Education Paradigm
Guest post from Shelly Alcorn, Principal, Alcorn Associates – Download her excellent paper with Elizabeth Engel here. ————– I am very pleased to announce the publication of the white paper I...
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Include Is a Verb: Moving from Talk to Action on Diversity and Inclusion
By Elizabeth Weaver Engel, MA, CAE, CEO and Chief Strategist, Spark Consulting Association executives know that the Millennial generation, which will soon be the majority of our workforce and...
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